>News & Events>Enhancing the Collaborative Process

Enhancing the Collaborative Process

Enhancing the Collaborative Process

Professional Practice and Nursing is offering free webinars on person- and family-centered care. Staff and physicians are welcome to attend for part or all of each session. Unfortunately we can only offer this one at SPH but staff from other sites are very welcome to join us here. These sessions are open to all staff as well as patients and their families. No RSVP is needed. These sessions are part of the Care Experience Strategic Direction. We look forward to seeing you there!

Enhancing the Collaborative Process:  Preparing, Supporting, and Mentoring Staff and Patient and Family Advisors to Advance Patient- and Family-Centred Care

January 23, 2014, 1000 – 1115

Large Lecture Theatre, St. Paul’s Hospital Conference Centre

The hallmark of health care organizations that have achieved leadership in patient- and family-centred care is the ability to consistently integrate the shared perspectives of patients, families, and staff. This webinar focuses on the "how-to" of the collaborative process: strategies on how to prepare patient and family advisors, as well as staff, to be effective collaborators and to move from sharing perspectives to action and implementation.


Juliette Schlucter is the parent of two chronically ill young adults and a consultant in the field of patient- and family-centred care. She has more than 22 years experience working with and leading health care professionals in patient- and family-centred care assessment, programming design, and policy change.

Webinar Objectives

  • Identify strategies to prepare and mentor staff and patient and family leaders/advisors to be effective collaborators;
  • Discuss how to integrate patient and family perspectives in system-wide operational goals; and
  • Share ideas for goal setting, agendas, timelines, and implementation strategies to move the collaborative process forward

Who should attend?

Nurses, physicians, ops leaders, directors, allied staff, patients and families.